We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) and to the extent required by the Act we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information.
WHAT IS PERSONAL INFORMATION?
information or an opinion about an identified individual, or an individual who is reasonably identifiable:
whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD?
We may collect and hold the following types of personal information:
mailing or street address;
age or birth date;
occupation or job title;
details of the products and services a person has purchased from us, or from individuals and companies we deal with, or which a person has enquired about, together with any additional information necessary to deliver those products and services and to respond to enquiries;
any additional information relating to a person that is provided to us directly through our websites or indirectly through the use of our websites or online presence, through our representatives or otherwise; and
information provided to us through calling or attending our service centres or through customer surveys.
HOW DO WE COLLECT PERSONAL INFORMATION?
We collect personal information directly from individuals about whom the information relates unless it is unreasonable or impracticable to do so. When collecting personal information we may collect it in ways including:
through access and use of our website;
through any devices (including mobile services) you use when you register for use of our websites;
from emails sent to us;
during conversations between individuals and our representatives; or
when a person completes a form which is provided to us.
In some circumstances, a person may need to provide personal information about third parties (e.g. when making a purchase with someone else’s credit card details). When this occurs, we rely on the person giving the information to inform the third party that they are providing the personal information to us and to advise the third party that we can be contacted for further information.
We may also collect personal information from third parties including from third party companies such as credit reporting agencies, law enforcement agencies and other government entities.
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We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the websites, track users movements, and gather broad demographic information.